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Transportation

  • Redundant and reliable communications covering your passengers, operators, and equipment in every situation.
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Overview

Eastern Communications partners with leading transit authorities and transportation providers to deliver unflagging communications reliability throughout your area of operations. From ensuring coverage over thousands of square miles in a single system to delivering equipment compliant with stringent emissions and safety standards, Eastern Communications understands the range of your transportation communication needs.

Capabilities

Our breadth of capabilities offers full-service solutions for transportation providers. From individual subscribers to full system upgrades and long-term managed support, our expert team stops at nothing to drive first-time, every-time communication reliability.

MANAGED & SUPPORT SERVICES

Eastern’s customer-specific coverage levels range from basic device replacement to full scale, 24/7/365 on-site response plans. For transit authorities, railways, subways, and bus systems alike, Eastern is your “easy button,” providing expert maintenance solutions tailored to your specific needs.

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ENGINEERING & SYSTEM DESIGN

In the technically demanding realm of mission critical communications, Eastern is recognized as one of the premier service providers in the United States. Whether leveraging our niche expertise to tackle an unsolvable RF challenges on legacy systems, or collaborating to develop an uninterrupted path towards upgrade, Eastern is there for our partners in transportation.

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IMPLEMENTATION ASSURANCE

Whether working directly with communications shops within transit authorities, or supporting our dealers who are servicing their local transportation customers, we regularly serve as a technical backstop for our customers, helping them take on increasingly larger and more complex challenges on their own, developing stronger in-house expertise while ensuring mission success along the way.

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Cybersecurity Support Services

As increasingly interconnected systems process ever growing growing data streams, there is no one blanket solution for cybersecurity. Eastern stands ready to harden your network specifically against RF-enabled cyberattacks, with ongoing monitoring and quarterly update services to help ensure defense in depth from a wireless perspective against malicious activity.

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Products

Our partners in transportation care about one thing above all else: knowing they can communicate wherever – and whenever – they have others’ lives in their care. Our best in class products and exceptional infrastructure ensure the ability to meet your needs throughout your area of operations.

Success Stories

Transit authorities trust Eastern for the industry's best technical sophistication, reliability, and security. Read more about our customers' successes below.

Delivering Custom Manufactured Solutions to Meet Strict Environmental Requirements

A major US transportation system had a highly specialized equipment need, unable to find a critical part that met stringent Low Smoke, Zero Halogen (LSZH) requirements. Unable to find any vendor capable of providing a workable solution, the end user reached out to Eastern, who took the time to process and understand operational needs and delivered a one-of-a-kind solution to their pain point.

Installation, Maintenance, and Cybersecurity for One of Nation's Largest Radio Systems

The police force of a major US transit authority was facing meaningful coverage challenges given the sheer size of their area of responsibility relative to the size of their force - all while placing a premium on retaining control and responsibility for their own private networks. Eastern assisted their communications team in installing and commissioning one of the largest 700 MHz systems in the US, providing the transit authority full, localized control of their communications, backed by ongoing 24/7/365 maintenance support from Eastern and its partners.

Extension of External Networks for In-Tunnel Connectivity

The transit authority of a leading US city was seeking support for their in-tunnel communications, and turned to Eastern to extend and continuously maintain their private network and interoperability with local law enforcement and adjacent agencies, resulting in an ongoing 24/7/365 support relationship.

Technical Expertise Solves An Unsolvable Coverage Problem

A leading national railway had worked with a series of third parties unsuccessfully attempting to solve a particularly technically challenging gap in their coverage area. After being referred to Eastern as a last resort, Eastern stepped in and successfully triaged the situation through a deep technical analysis and bespoke hardware and software solution.

Upsizing an Eastern Dealer's Offering to Help Dealer Secure a System Sale

An Eastern dealer secured a system sale with their local metropolitan transit agency, closing the deal with Eastern's sales engineering support (provided at no cost to all Eastern dealers). Throughout the successful implementation, the dealer leveraged Eastern's system engineering support - to include assistance on equipment sourced from different channels. Backed by Eastern, the dealer was able to support a customer too large to handle alone, and in turn enhanced their own regional credibility for subsequent opportunities.

Last-Minute, Instant Support for Eastern Dealer to Meet Shifting End User Timeline

A dealer helping integrate the public safety communications system at a leading US airport found themselves surprised with a sudden, radical change in timeline due to oversight by the end user. Without instant coverage testing and sophisticated follow-up engineering, the opening of an entire airport terminal was at risk of delay. Strained on technical internal capacity, the dealer turned to Eastern, who unhesitatingly jumped into action in support of the dealer and scaled the dealer's capabilities, successfully impacting a major transportation hub with meaningful security requirements.

Where We Work

Eastern's exclusive channel partners comprise our primary dealer network, and we serve customers nationally with our extensive network of partners. Wherever your communication needs exist in the United States, Eastern and our team of partners stand ready to provide technical expertise and localized, on-site support.

Eastern Communications Service Center
Channel Partner Service Center

Need a better communications solution? We hear you.

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"Eastern is incredibly responsive and reliable. When we call needing a quote or with a technical problem, we get someone on the phone right away or a call back from the engineering team within 10 minutes."

- Eastern Dealer, Northeast US

"They're an advocate voice on our side...and we trust Eastern to keep our commercial proprietary information secure."

- Eastern Dealer, Southeastern US

"Eastern's entire team knows their systems and product lines inside and out, and it gives you incredible security in the partnership."

- Leading RF Infrastructure Manufacturer

"Eastern will never leave you hanging - they are always willing to solve a problem together. They have a phenomenal team...with the same mindset - get the job done - do it right."

- Eastern Dealer, Northeast US

"Eastern has a breadth of experience with vendors in the industry - be it radio system manufacturers, radio providers, filtering products - and that depth...allows them to bring that as a value-add to their clients."

- Eastern Dealer, Southeastern US

"When [we partnered with Eastern as a dealer]...our business increased tremendously when we didn't have to deal directly with the parent company...it adds a layer of support that we hadn't had before."

- Eastern Dealer, Mid-Atlantic

"You're not going to find many who are more respected than Eastern."

- Leading Critical Communications Manufacturer

"They have a passion for the business and the customer. They love the communications industry and they want to do everything in their power to get it right for their dealers and their customers."

- L3Harris, Indirect Channel Manager

"Our speed and ability...are much faster than it was before we had Eastern's support."

- Eastern Dealer, Mid-Atlantic